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Ops I Did it Again Podcast

Like most 30 something year olds, we figured it was time to start a podcast. This one is different though. In every episode we interview healthcare operations leaders who share back their tactical playbook for how they're building.

Latest Episode:

How Photon Used Automations to Change E-prescriptions | Michael Rado, CPO, Co-Founder, Photon Health

In this episode of Ops I Did It Again, Michael Rado (aka Rado), Co-Founder and CPO at Photon Health joins the thinksquad aka Danielle and Nikhil to break down how they built and scaled products to support over 20,000 e-prescriptions a month. Rado shows a live demo of their build (on YouTube version) and candidly shares his learnings on how to scale with optimization and automation in mind.

March 28, 2024

Michael Rado

Digital Health Ops: A Playbook for Every Growth Stage | Rahul Agarwal, COO Medplum

On this episode of Ops I Did it Again, Rahul Agarwal (COO of Medplum) joins Danielle to share his digital health operations playbook. The “hero’s journey” playbook breaks down pro tips and gotchas throughout every stage of scale: from pre-seed all the way to scaling to 50 states.

March 18, 2024

Rahul Agarwal

Building Differentiated Patient Experiences | Kerem Ozkay, COO and Ayo Omojola CPO, Carbon Health

Kerem Ozkay (Chief Operating Officer) and Ayo Omojola (Chief Product Officer) from Carbon Health join the thinksquad to discuss how they design and deploy product solutions at scale.

February 29, 2024

Kerem Ozkay & Ayo Omojola

How Thyme Care Scales Care Teams | Nate Brown, VP Market Operations

Nate Brown joins the Thinksquad, aka Danielle and Nikhil, to share lessons learned from scaling a 90 person care team in 3 years at Thyme Care.

February 6, 2024

Nate Brown

Aledade’s Patient Engagement Playbook | Douglas Streat, COO Aledade Care Solutions

Douglas Streat unpacks how they built patient engagement strategies to support over 2 million patients alongside primary care practices.

January 11, 2024

Douglas Streat

12 Tactical Healthcare Ops Tips

Sandy Varatharajah and Danielle share 12 tactical gifts (aka 12 gifs of Ops Christmas) they’ve learned through growing and scaling operations teams at digital health start-ups.

December 28, 2023

Sandy Varatharajah Malkan

Real Gen AI Use Cases in Healthcare | Matthew Woo, Co-Founder Summer Health

Matthew Woo, Co-Founder and Head of Product at Summer Health joins Danielle and Nikhil to unpack how Summer Health builds an AI-first company.

December 19, 2023

Matthew Woo

How House Rx Builds Product | Denali Cahoon & Mina Iskarous

Denali and Mina join the solo thinksquad, aka just Danielle to break down how they built a massive pharmacy management software from the ground up at HouseRx in just a year.

December 7, 2023

Denali Cahoon & Mina Iskarous

Text your patients | Ajay Haryani, MD

Ajay Haryani, MD joins the thinksquad aka Danielle and Nikhil to break down how SMS has been a major unlock in Galileo’s care delivery programs.

November 30, 2023

Ajay Haryani